The Conversen professional services team utilizes proven services methodologies, collaborative web-based tools, and decades of experience to make our clients and partners successful. We are in the business of creating breakthrough results, and we recognize that the supporting role that we play on the path to success may be different for each client or partner. For this reason Conversen developed a flexible support model called Flex 3. Flex 3 can adapt and evolve to your needs by allowing you to move freely across three service delivery models:

Where the goal is the get you up and running using as much of your expertise and resources as possible

• Classroom and web-based training
• Knowledge, support and best practices to improve results and efficiency
• Account management, system notifications, and alerts
• Quick start guides and online tools to enable rapid ramp-up
• Ongoing and ad-hoc classes available for deeper and deeper levels of client/partner learning

Where the goal is to marry our expertise with your expertise and optimize performance. In this model you get all the advantages of Self Service, but in addition the Conversen team collaborates with you to achieve desired results. Collaborative Service includes:

• Program design
• Creative services
• Customized reporting and ROI analysis
• Deliverability services

Where the goal is to provide a complete outsourced solution from idea creation to execution and measurement of ROI. In this model you get all of the advantages of Collaborative Service combined with the peace of mind that comes from knowing a trusted partner with the highest level of skill is managing your most crucial marketing initiatives. Full Service includes:

• Strategic planning and program design
• Automation and optimization of the system including data integration
• Campaign creation and management
• Testing, measurement and recommendations for improvement
• Custom response analysis and RFM segmentation recommendations
• Account management and support
• Deliverability optimization

If you would like to explore how Conversen can support you please contact us today.